Refund policy

FOR INDIA-

Exchange & Return:

  • We offer an exchange & return policy within 2 days/48 hours of the date of delivery.
  • The product(s) must be in their original condition, unused, and unwashed, with all tags and labels intact. Items which are not informed for returns/exchange within 48 hours, are not eligible for returns/exchange.
  • Once a customized order is successful, products are non-returnable & exchangeable. 
  • Returns are accepted incase of sarees only if it is returned along with its unstitched/unaltered blouse piece, exactly as received.
  • Exchange & Returns will be processed only once.
  • Once you receive our confirmation for your return/exchange request approval, a pickup will be scheduled.
  • In case of Exchange, once the product is received and meets all the levels of quality checks, we will ship your new product at no extra shipping cost.
  • Incase of refunds, once we receive the returned package, we will inform you within 24–48 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refund Policy. Refunds will be processed to your original source of payment.
  • Damaged / used / products sent without original packaging are not eligible for refunds. The items can be sent back to you at an additional ₹250 shipping cost, or you may collect them in-person from our warehouse.
  • Incase of damaged/wrong products: a valid unboxing video is a must.
  • To properly record an unboxing video for a damaged product, ensure the video is one continuous, uncut shot starting with a 360-degree view of the sealed outer package, clearly showing the shipping label. Film in a well-lit area, keep the product in frame throughout, to inspect the damage clearly.
  • Do not pause or cut the recording; editing makes the video invalid.
  • Show all sides of the box before opening, then show the product and any damage/defects, including missing items.
  • The brand reserves the right to take the final decision.
  • We will not entertain any information about damage items received after 48 hours from the time you received your order.

Sale and Offer Items:

  • Products purchased during a sale or any promotional offer are not eligible for return or exchange unless the product received is damaged.
  • In case of damaged on-sale products, we will offer an exchange. No
    refunds will be provided for sale or offer items.
  • Incase of damaged/wrong products: a valid unboxing video is a must.
  • To properly record an unboxing video for a damaged product, ensure the video is one continuous, uncut shot starting with a 360-degree view of the sealed outer package, clearly showing the shipping label. Film in a well-lit area, keep the product in frame throughout, to inspect the damage clearly.
  • Do not pause or cut the recording; editing makes the video invalid.
  • Show all sides of the box before opening, then show the product and any damage/defects, including missing items.
  • The brand reserves the right to take the final decision.
  • We will not entertain any information about damage items received after 48 hours from the time you received your order.

Cancellation of your order:

  • All products are eligible for cancellation only within 24 hours of placing the order.
  • Items which are not informed for cancellation within 24 hours, are not eligible for cancellation.

Mode of Refund:

  • Refund will be issued to your original source of payment within 5-7 business days after we calculate the applicable refund as per our Refund Policy.
  • No refunds will be provided for sale or offer items.
  • No refunds will be provided for customized items.
  • In case of damaged/wrong on-sale products, we will offer an exchange.

Partial COD Refund:

  • If you accept the package and then return it, the advance payment will be returned along with the balance amount & will be issued to your original source of payment.
  • Refunds for the Partial COD Deposit are issued if we fail to fulfill the order or the item arrives damaged.
  • If you refuse the package at the door, fail to pay the remaining balance, or cancel the order after it has been shipped, the advance payment is forfeited to cover two-way shipping costs.

Refund Time:

  • Refund will be processed within 5-7 working days from the day we receive the returned products or the confirmation of cancellation of the orders.

FOR INTERNATIONAL ORDERS-

Exchange, Return & Cancellation: 

  • We do not offer any Return/Exchange/Cancellation option for international orders.